The Patient Experience

Office of Patient Affairs at UMMC

The UMMC Office of Patient Experience is the hub for patient satisfaction and the "voice of the customer." 

The purpose of the Office of Patient Experience is to support patients, families, and customers by helping them understand and navigate a complicated, sometimes confusing, hospital system. 

  • We collect feedback from our patients, their families and guests.
  • Each month, we share hundreds of customer compliments praising employees who have gone above expectations to help a patient or guest.
  • Every day, we work with hospital staffs-those that provide healthcare services and support services such as billing-to make sure patients and hospital staff understand each other's needs.
  • Our facilitators, translators, and patient advocates work to ensure successful communication between our customers and our employees.

Patient services

The Office of Patient Experience provides assistance to patients and families who come to any of our hospitals or clinics.  

The Office of Patient Experience provides:

  • Communication facilitation
    • Free notary service for patients
    • Free faxing and printing for patients
  • Translation services
    • Spoken
    • Written
  • Interpretive services
    • American Sign Language (ASL)
    • Spanish language
    • Other languages
  • Patient advocacy

If you need assistance or would like to provide feedback, contact the Office of Patient Experience at one of the following numbers:

  • Adult and Women's Services: (601) 815-4545
  • Children's (Pediatric) Services: (601) 815-0123


Patient Rights and Responsibilites

Health care is a team effort, and patients are encouraged to take an active role in their care. Understanding your rights and responsibilities helps us provide the best possible patient experience.

Police and security

Physical safety and personal security go hand-in-hand at the University of Mississippi Medical Center, thanks to the UMMC Campus Police department. Its ranks of more than 85 officers assist and protect patients, visitors, faculty, staff, and students 24 hours a day on the 164-acre campus. 

  • For emergencies, call 911 or (601) 815-3072.
  • For non-emergencies or to request an escort at night or on weekends, call (601) 984-1360.
  • Department headquarters is located in trailer #14 in front of the Hardy Clinical Sciences Building. 

General safety recommendations

  • Be aware of your surroundings at all times. Remain alert and attentive to potential dangers, and avoid risky situations. 
  • Be aware of security during vacation/holiday periods when there are fewer people on campus.
  • Report suspicious incidents to Campus Police immediately.
  • Park in a well-lighted area.
  • Notify UMMC Campus Police if lights are out or inadequate.
  • Lock your vehicle, and do not leave valuables in it, even if you are only leaving for a short period of time.
  • When returning to your car after dark, have your keys in-hand and ready to use. Check under your car and in the backseat before entering it.
  • If you regularly travel to campus, drive with a partner, let someone know where you are going, and vary your route.
  • Tuck jewelry that might attract attention inside your clothes.
  • Make and keep a list of all credit cards and account numbers. Report any loss or theft of your credit cards or identification card to police immediately.
  • Keep a personal inventory or photograph of your valuables, and report any theft to police immediately.