MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically on MyChart?
My doctor says I can see a summary of my office visit online. How do I view it?
How do I read my doctor's notes online?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
I can't message my doctor, how do I add my doctor to my message list?
How do I update my medication list?
Can I request a refill of my medications through MyChart?
How do I request my Medical Record in MyChart?
Scheduling and Appointment Questions
How do I schedule an appointment with my doctor?
What is a Scheduling Ticket? How do I schedule it?
When does the Wait List offer expire?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
Billing Questions
How do I view my bill online?
How do I pay my bill online?
I do not see my bill online. Where is it?
I have a question about my bill. Who can I contact?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My activation code does not work, what should I do?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the MyChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.
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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

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Who do I contact if I have further questions?

You may e-mail us at MyChart@umc.edu, or you can call our MyChart Patient Support Line at 855-984-3742.

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When can I see my test results in MyChart?

Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 1-12 days.

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Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.

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My doctor says I can see a summary of my office visit online. How do I view it?

Under the Visits tab: Appointments and Visits provide access to past appointment details. You can download the visit summary information or email the summary to another doctor's office. Admission Summaries provide a visit summary and discharge instructions of an emergency room visit or hospital admission.

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How do I read my doctor's notes online?

To access your progress notes, select Appointments and Visits from the Visits tab. Click each appointment to view your Appointment Details, which includes a Visit Summary section and Notes section. The Note section contains progress notes from your doctor dated after January 7th, 2017. Certain specialties, including Psychiatry, Psychology, and Behavioral Health are currently not included in the open progress note program. Progress notes for patients between the ages of 12 and 17 years old are also not available on MyChart. For notes unavailable online, you can request a copy of your medical record.

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If some of my health information on MyChart is not correct, what should I do?

Under the Health tab, click on Health Summary. For each category of health information, you can add or remove information. You may also ask your nurse or doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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I can't message my doctor, how do I add my doctor to my message list?

The list is limited to your primary care provider and providers with whom you have an upcoming visit in the next 90 days or have had an office visit (face to face) in the last 1.5 years. If your doctor is not on your message list and meets criteria, you can request your doctor be added by sending a customer service message or calling MyChart Support at 855-984-3742.

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How do I update my medication list?

From the Health tab, select Medications and click add or remove to submit an update to your medications. Your request is reviewed by your medical team.

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Can I request a refill of my medications through MyChart?

Please contact your pharmacy for refills. When you have run out of refills, you request a prescription renewal from Request Rx Renewal under the Messaging tab. If you have questions about your medications, send a Get Medical Advice message with Prescription in the subject.

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How do I request my Medical Record in MyChart?

Please contact your pharmacy for refills. When you have run out of refills, you request a prescription renewal from Request Rx Renewal under the Messaging tab. If you have questions about your medications, send a Get Medical Advice message with Prescription in the subject.

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How do I schedule an appointment with my doctor?

You can call 888-815-2005 or visit the following link to view options for
Requesting an Appointment

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What is a Scheduling Ticket? How do I schedule it?

A Scheduling Ticket is found under the Visits Tab. It is an order for a radiology exam like a mammogram. Your provider orders these tests during an office visit. If your doctor's office does not schedule this test during regular clinic hours, you can schedule this test yourself online.

Under the Visits tab, select Schedule an Appointment. Click on Use a Scheduling Ticket. Select the test you wish to schedule follow the steps to complete the appointment.

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When does the Wait List offer expire?

Wait List offers are sent after clinic hours and will expire at 6 AM the next day. Appointment may be offered to more than one patient on a first come first serve basis.

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Can I view a family member's health record in MyChart?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member.

To request MyChart proxy access for your minor dependents:
Click on the Request Proxy Access button on the MyChart Homepage under Quick Links. Then click on the link for Minor Proxy Request Form and complete the form.

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Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

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How do I view my bill online?

To view any medical bills, select Billing Account Summary under the Billing tab.

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How do I pay my bill online?

To make a payment, select Pay Your Bill under the Billing tab and then click the Pay Your Bill Button. Then complete the bill payment form.

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I do not see my bill online. Where is it?

Due to the billing process, there is a delay between the time you have your appointment and the time your bill is available on MyChart.

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I have a question about my bill. Who can I contact?

You can contact the billing department by completing the form here or by contacting our Patient Financial Services Center at 866-842-7574 or 601-984-4640.

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I forgot my password. What should I do?

You may contact our MyChart Patient Support Line at 855-984-3742 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at MyChart@umc.edu or call us at 855-984-3742 and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at MyChart@umc.edu or you can call our MyChart Patient Support Line at 855-984-3742.

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