Professional Practice Model


UMMC adopted the Relationship Based Care Professional Practice Model in 2010 to provide excellent care and service to patients and families. This model aligns perfectly with our mission, vision, values and pursuit of nursing excellence.

Studies have shown that organizations who implement Relationship Based Care (RBC) see an increase in patient satisfaction and loyalty, an increase in staff satisfaction and a more resource conscious and efficient work environment.

What is Relationship Based Care?

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RBC is excellence in healthcare achieved through collaborative relationships. It provides the framework for a caring, competent and healing environment organized around the needs and priorities of the patients and their families, who are at the center of the care team. The six dimensions critical to successful RBC transformation within an organization are as follows: Leadership, Teamwork, Professional Practice, Care Delivery, Resources and Outcomes.

The principles of RBC are as follows:

  • The meaning and essence of care are experienced in the moment when one human being connects with another.
  • Feeling connected to one another creates harmony and healing; feeling isolated destroys spirits.
  • Each and every member of an organization, in all disciplines and departments, has a valuable contribution to make.
  • The relationship between patients and their families and members of the clinical team belongs at the heart of care delivery.
  • Care provides’ knowledge of self and self-care are fundamental requirements for quality care and healthy interpersonal relationships.
  • Healthy relationships among members of the healthcare team lead to the delivery of quality care and result in high patient, physician and staff satisfaction.
  • People are most satisfied when their roles and daily work practices are in alignment with their personal and professional values-when they know they are making a positive difference for patients, families and their colleagues.
  • The value of relationship in patients care must be understood, valued and agreed to by all members of the healthcare organization.
  • A therapeutic relationship between a patient/family and a Professional Nurse is essential to quality patient care.
  • Patient experiences improve measurably when staff members “own” their own practice and know that they are valued for their contributions.
  • People willingly change when they are inspired and share a common vision; when an infrastructure is implemented to support the new ways of working; when relevant education is provided for personal and professional. development; and when they see evidence of the success of the new plan,
  • Transformational change happens one relationship at a time.